Candy Washing machine Error E11

What is the fault of error E11 Candy affecting your washing machine?

Hello! Is your Candy washing machine displaying the error code E11 and you're not sure what to do? Don't worry, in this article, we will explain what this error means, its possible causes, and how to solve it in the best possible way.

The error code E11 indicates that there is a problem with the drying or the heating element for water in your Candy washing machine. This can affect the performance of your appliance, leading to inadequately clean and dry clothes.

To prevent this error from recurring and ensure you can use your Candy washing machine without issues, we recommend following the tips provided in this short guide. Here are the potential causes that may trigger the error code E11 on your appliance:

• The heating element is dirty or damaged: The heating element is responsible for heating water during washing and drying. If it is damaged or has limescale or detergent residues, it may prevent the water from reaching the correct temperature, triggering the E11 error code on your Candy washing machine.
• The thermostat is damaged: The thermostat regulates the water temperature based on the selected program. If it malfunctions, it can send incorrect signals to the washing machine, causing the E11 error code to activate.
• The temperature sensor is failing: The temperature sensor measures the water temperature and sends it to the thermostat. If it is broken or misaligned, it can cause the washing machine to not accurately detect the water temperature, displaying the E11 error code on your Candy washing machine.
• The internal wiring is loose or damaged: The wiring consists of the cables connecting various elements and components of the washing machine. If any of them are loose or damaged, it can lead to a short circuit or poor connection, generating the E11 error code.

But enough of the bad news, let's explore possible solutions that you can apply to fix the E11 error code on your Candy washing machine.

How to fix error E11 on Candy washing machine?

Follow these steps below to resolve the E11 error code on Candy brand washing machines:

1. Restart the washing machine to help refresh the sensors: Sometimes, a simple restart can resolve the issue. To do this, unplug the washing machine from the electrical outlet for a few minutes and then reconnect it. This will reset the sensors and allow them to function correctly.
2. Use a cold wash cycle while addressing the issue: If the problem persists, you can choose to use a cold wash cycle that does not require heating the water. This way, you can continue using your washing machine while seeking a definitive solution to the E11 error code.
3. Clean or replace the heating element in your Candy washing machine: If you suspect that the heating element is dirty or damaged, try cleaning it or replacing it with a new one. To do this, you'll need to disassemble the back of the washing machine and locate the heating element, usually near the drum. Be cautious when handling it, as it may be hot or carry electrical current. Please disconnect your washing machine from the power source before manipulating this component.
4. Inspect or replace the thermostat in your Candy washing machine: If you believe the thermostat is damaged, you can check its condition with a multimeter or replace it with a new one. To access the thermostat, you'll need to open the top of the washing machine and locate it, usually near the heating element. Note that there are different types of thermostats depending on the washing machine model, so make sure you are examining the correct one.
5. Check or calibrate the temperature sensor in your Candy washing machine: If you suspect the temperature sensor may be failing, you'll need to verify its operation with a multimeter or calibrate it. To reach the temperature sensor, open the front part of the washing machine and locate it, usually under the drum. Remember that the sensor must be in contact with the water to accurately measure its temperature.
6. Inspect or repair the internal wiring in your Candy washing machine: If you find that the wiring is loose or damaged, try adjusting it or repairing it with insulation tape or soldering. To view the wiring, you'll need to open the back or side of the washing machine and follow the cables to their connections. Pay special attention to the cables converging on the electronic board of your washing machine. This wiring must be in excellent condition, so if you detect corrosion, sulfate, cuts, or burns, make the necessary repairs.
7. Repeat all the previous steps and ensure you follow everything meticulously if the problem persists: If you have tried all the solutions described, and the E11 error code continues to appear, there may be a more serious issue with your washing machine. In that case, we recommend reviewing everything more carefully and ensuring you have followed all the steps correctly.
8. Request a check of your washing machine with Candy's technical support: If none of the above works, it is likely that your washing machine has a damaged or faulty component that requires professional repair. Please contact Candy's official technical support and request a home visit for them to inspect your washing machine. We are confident they will diagnose the issue with your washing machine accurately and provide the appropriate solution for your case.

In this article, we have explained what the E11 error code is on Candy washing machines, its possible causes, and how to fix it. We have also provided a series of practical tips for you to fix your washing machine yourself, which we can summarize as follows:

• Restart the washing machine to help refresh the sensors
• Use a cold wash cycle while addressing the issue
• Clean or replace the heating element in your Candy washing machine
• Inspect or replace the thermostat in your Candy washing machine
• Check or calibrate the temperature sensor in your Candy washing machine
• Inspect or repair the internal wiring in your Candy washing machine
• Repeat all the previous steps and ensure you follow everything meticulously if the problem persists
• Request a check of your washing machine with the technical support of Candy

Thank you very much for reading up to this point! That concludes our discussion for today; please remember to keep up with the preventive maintenance of your Candy washing machine to avoid such inconvenient situations when washing your clothes. Good luck and happy washing!