Error 102 on Hisense TVs

Why error 102 appears on a Hisense TV

On Hisense TVs (especially in the Smart/VIDAA environment), error 102 typically shows up when an app or service detects there is no real Internet access, even though Wi-Fi appears connected. A common case is seeing “no Internet connection” alongside code 102.

In practice, it usually comes down to one of these scenarios:

• Wi-Fi is connected, but there’s no Internet (router/ISP outage or brief dropouts).
• DNS issues: the TV joins the network but can’t “resolve” names (apps load partially or specific services fail).
• Captive portal (hotels, public networks) where you must accept terms through a browser.
• Weak signal or interference (the TV stays on Wi-Fi but loses stability).
• Corrupted saved network settings (credentials, IP info, or the TV’s network cache).

What to do to remove 102 and keep it from coming back

Follow this order (from fastest to most effective). The goal is to confirm Internet first, then isolate whether it’s Wi-Fi, DNS, or the TV’s network configuration.

1. Check if your Internet is working (without touching the TV)
   • On your phone/PC, connect to the same Wi-Fi and test browsing and streaming.
   • If it also fails, the issue is with the router/ISP.
2. Do a “clean” restart of the router and the TV
   • Turn the TV off and unplug it for 60 seconds.
   • Turn off the router/ONT and unplug it for 30–60 seconds.
   • Power the router on first and, once it’s stable, turn the TV back on.
3. Forget the Wi-Fi network and reconnect
   • In Network settings, remove the saved network.
   • Enter the password again (avoid autocomplete if possible).
4. Try a different network to confirm whether it’s your router
   • Share Internet from your phone (hotspot) and connect the TV to that network.
   • If it works on hotspot, the cause is often the router (DNS, IPv6, filters, etc.).
5. If your TV allows manual DNS, change it
   • In advanced network settings, set DNS to manual.
   • Try well-known DNS servers (for example, 1.1.1.1 or 8.8.8.8).
6. Update the TV software
   • In Settings > Support/About > Update, check for new firmware.
   • Many Smart TV network issues are fixed in system updates.
7. Last resort: reset the network or the TV
   • First, reset network settings (if that option exists).
   • If it persists, do a factory reset (this removes apps, accounts, and settings).

If 102 only shows up in one specific app (e.g., an “art/gallery” app) while everything else works, it’s usually a DNS block, a service outage, or a network setting that’s “half-broken.” In that case, prioritize manual DNS, “forget network,” and updating.